How to Vet a Remodeler in Charlotte

Start with the size of your project

North Carolina requires a general contractor licence when a project costs $40,000 or more. Below that, the state doesn't require one, though plumbing, electrical and HVAC work has its own licensing.

If your project is near or over $40,000, or the price could grow, search the contractor at the NC Licensing Board for General Contractors by name or number, and confirm the licence is active.

What to ask for

• Proof of insurance. Ask for proof of liability insurance and workers' compensation. Call the issuer to confirm the certificate is current.
• Three references. Ask whether they were happy, and whether the contractor kept to the schedule and the contract.
• Recent, similar work. Ask to see photos of jobs like yours and who actually did the work.
• More than one estimate. Compare materials, quality and timelines, not just the bottom line.

What the contract should say

Get it in writing before work starts:

• The work, materials and equipment.
• The total price and payment schedule.
• Start and completion dates.
• A warranty statement.
• Who obtains any required permits.
• A right-to-cancel clause.

Record any changes in writing, too.

How to pay

Keep the down payment small and be wary of anyone asking for a large one. Pay for completed work, avoid paying in cash, and hold the final payment until you're satisfied and any liens are released.

Who will be in your home

Ask who you'll deal with day to day, and who will answer when something goes wrong. Knowing the person doing the work often tells you more than the size of the company.

Warning signs

• Pressure to sign today.
• No written estimate or contract.
• A large payment up front, or cash only.
• Vague answers about scope, or who does the work.
• No references, or no proof of insurance when you ask.